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    Lighting Up the World

    BACKGROUND

    In May of 2018, AGS began providing 3PL short-term service, along with warehousing and local delivery service, to a retailer of high-end lighting products for both residential and commercial customers. Headquartered in Georgia, this company has retail stores and showrooms in Washington D.C., Atlanta, Los Angeles, San Francisco, New York, Chicago, Austin, Charleston, Houston, Denver and Scottsdale. AGS began with the Washington D.C. location in May, of 2018, and later that year added Atlanta, New York, San Francisco and Los Angeles showrooms. In 2019, they added Scottsdale, Denver and Austin. In 2018, AGS handled 189 shipments from May to December.  Another 156 shipments, with an additional 51 in a staged or appointed status at one of their locations, have been handled between January and May 2019.

    HOW IT WORKS

    The AGS customer consigns prepaid drop shipments to AGS locations from their vendors, using LTL and parcel companies. The AGS station then stages the orders until final delivery is requested, which is usually within 4-6 weeks. The final delivery to the end user is always time-specific, with inside lift-gate service provided for one to three pallets of lighting fixtures. The AGS delivery driver is responsible for a customer delivery ticket, which details the items being delivered and are checked and signed off at the time of delivery, along with the AGS delivery receipt.

    AGS’ state-of-the-art tracking system, myAGS.com, plays a significant role in the entire process and showcases the 3PL capabilities of AGS. When an AGS HAWB (house airway bill) is created for the drop shipment from a vendor to AGS, information is entered into myAGS.com by the customer as to the purchase order number, commodity code and description of items listed on the customer’s delivery ticket. This can be anywhere between one to thirty items in any one shipment. All of this information can be pulled up and viewed on the myAGS.com website.

    When the AGS station receives the shipment, they update the receipt information on the “parts detail” screen of the designated HAWB. This information is also viewable on myAGS.com so that the AGS customer can view the inventory of their products at the various AGS locations, thus having “real-time” visibility of their products that are waiting for delivery to end users.

    Most deliveries from the AGS 3PL location are local, within the boundaries of the city in which they are located.  However, occasionally the end user will be outside of the local delivery area, so the delivering AGS station is assigned the responsibility of sourcing reliable carriers for the “beyond” transportation.

    With so many AGS 3PL stations involved with this customer, it is truly a “nationwide” service, with drop shipments arriving from many different points in the U.S. The services used for this customer, as outlined above, are receiving, warehousing, recording inventory on myAGS.com, for customer visibility, and final delivery to the end user. AGS has used this proven method of “total” service with many customers, and this one happens to “light up the world.”

    With our nationwide coverage for storage and logistics sites in the U.S., AGS can provide temporary storage of shipments, whether over-sized data center equipment or high-end lighting fixtures. They offer complete customer-centric supply chain solutions, including state-of-the-art communication and tracking through myAGS.com.

     

    Making friends with a large global social media company through exceptional service and communication

    BACKGROUND

    Beginning in 2012, AGS has provided extraordinary service and communications to one of the largest social media companies in the world. In 2018 alone, AGS moved over one thousand (1,000) shipments weighing a total of three million (3,000,000) lbs. for this customer.

    A large social media company requires data equipment in many locations and must keep the equipment state-of-the-art, which means replacing the servers and other data center equipment frequently. Someone must be trusted to pick up and deliver the new equipment to the various data centers, as well as pack, record serial numbers and ship the end-of-life data equipment, returning it for recycling. AGS has been doing this for the mega-sized social media company for over seven (7) years.

    SERVICES OFFERED

    Pick up new data center equipment from various vendors via LTL or Truckload (TL), and delivers them to data centers throughout the U.S. This is done on an almost daily basis.

    Pick up end-of-life data center equipment, record the serial numbers for inventory, pack it to detailed specifications and return it to various recycling centers in the U.S. These cabinets must be packaged and palletized safely and in the reverse order of new equipment, which takes 2 to 8 men and supplies such as pallets, wrapping, corner protection and straps.

    Pack and ship data center cabinets with blade servers, which can weigh upwards of three thousand (3,000) lbs each. Specific SOPs outlining how they need to be double-strapped to the truck, unloaded using lift-gates and safety straps, removed from the packing crates with ramps after unbolting them with specialized wrenches, record all information regarding condition, and wheel them into the new data center. These specialized servers often require day and time specific deliveries due to data center technician’s timetables.

    Communications is paramount to the various vendors and the giant social media company on a daily, sometimes hourly basis. The various vendors that provide the data center equipment use MyAGS.com to enter their pick-up orders for dispatch. The end-user uses myAGS.com to track each order, many times down to the hour and minute, due to the technicians that must be available for installation.

    Some of the various services that AGS provides, other than those listed above, include:

    • Expedited Ground
    • Specialized Truckload (including climate control)
    • White-glove delivery, with 2-8 men for heavy data center cabinets with blade servers

    OUR PROMISE

    With such precise requirements for physical pick-up and delivery, packing, unpacking, recording and communications, the social media giant has to be able to rely on a company that knows these requirements, follows them to the letter, and that has a communications technology that can track the highly important shipments down to the hour of delivery. They found AGS in 2012, and have continued to use them through the social media company’s tremendous growth and expansion.

    CUSTOMER CENTRIC SOLUTIONS

    With our nationwide coverage for storage and logistics sites in the U.S., AGS can provide temporary storage of shipments, whether over-sized data center equipment or computer parts. They pride themselves in their communications on every shipment, whether large or small, and take extra pride in providing the most reliable final-mile delivery in the industry. Founded in 1958, and just celebrating their 60th year, AGS provides complete supply chain solutions, specializing in forwarding, transportation, logistics, and warehousing, with white-glove final delivery a specialty. Keys to AGS’ customer-centric solutions are innovative and customizable technology tools that provide a seamless flow of information that gives customers global supply chain visibility.

    One of the Largest Retail Banks in the U.S.

    The bank is one of the largest retail banks in the US with over 7,000 retail branches

    COMPUTER AND TECHNOLOGY SOLUTIONS

    Over the past seven years AGS has delivered new desktop PC’s in overpak containers to every branch in the country and returned the following day to pickup, repack, sort and transport to recycle vendors and redeployment centers as directed.

    The program is managed from the AGS logistics center in the Dallas, TX area, each shipment is routed in the AGS network to deliver on a day and time specific schedule to meet installers at the bank.

    Each shipment consists of 5 to 10 overpak cartons that weigh over 250 pounds. AGS places each overpak on pallets for protection and ease of handing and reuses the overpak containers for the retune shipments.

    Each bank pickup and delivery requires direct cell phone communications between AGS drivers and the AGS Dallas control center.

    Top U.S. Golf Equipment Manufacturer Ecstatic about Outstanding Service Provided by AGS on its Roll-out of High-End Displays for Iconic Brand-name Drivers

    484 Total Displays delivered from Southern California to locations across the country and Canada with 99% on-time performance

    BACKGROUND

    One of the top golf equipment manufacturers in the world, known throughout the golf industry and beyond, with many iconic professional golfers using their equipment, contacted AGS to help them with a very important national high-end display roll-out for an iconic brand name from the past. The brand-name drivers were famous fifteen years earlier as the leading edge drivers in the golfing world. The customer decided to “re-introduce” the brand name to a new generation, with outstanding results.

    The customer, headquartered in Southern California, had previously used integrated small-package carriers to deliver their displays to golf stores, outlets and pro shops around the country, with mixed results. Damage to the displays was high, and on-time delivery was less than acceptable. They used the integrated carriers primarily to save on freight costs, but the damage and poor delivery times negated any savings they enjoyed.

    TRANSPORTATION AND DELIVERY SOLUTIONS

    With the extremely high importance of these displays to be delivered to nearly 500 golf stores, outlets and pro shops on-time and without damage, to be introduced to the public on the same day around the country and Canada, the customer made the decision to change its delivery tactics and bring in an expert, namely AGS.  An initial meeting between AGS Sales and the NA Transportation Manager and his staff was arranged.  The customer stressed the importance of having each and every display delivered on-time and damage-free so that they could execute a national campaign all over North America on the same day in February.

    AGS was well represented in the all-important second meeting, and they convinced the customer that they not only could deliver the hundreds of displays on-time but would do it with minimal or no damage. They provided spreadsheets and details on how this would be accomplished using a “shotgun” approach, and the customer was sold. The deal was done, and AGS went to work.

    Thirty (30) truckloads were scheduled for pick-up of the displays at the display manufacturer’s warehouse in Downey, CA, beginning in early February. All thirty (30) trucks were break-bulked at the AGS Los Angeles distribution center where they were unloaded and separated by destination and put on trucks which left the warehouse at different times on different days, depending upon destination – the “shotgun” approach. The golf shops and pro shops that were on the east coast, Atlantic coast, and eastern Canada, were picked up first due to the longer transit time. The idea was to deliver the displays to an AGS location close to the end customer and deliver them in local trucks and vans, most requiring liftgate and inside delivery, with white glove service provided at the delivery site as needed. This was done over a 3-5 day period, with the national roll-out day planned by the customer being the target date.

    This “shotgun” approach was immensely successful, with every truck that left the AGS Los Angeles DC being monitored the entire way. They were in constant communication with the shipper, who passed the information along to their Marketing staff, who then coordinated with the end customer. It worked flawlessly, with only sixteen of the hundreds of displays delayed a day or two because of extreme weather. Several pro shops and golf stores they were supposed to deliver to were also closed. However, AGS kept trying to deliver in spite of the extreme winter weather and finally delivered the final mile in time for those sixteen (16) stores to participate in the national roll-out on the designated day.

    The massive effort was successful due to the coordinated efforts of AGS personnel at origin and destination sites, constant monitoring of each and every truck as they made their way across the U.S., and the outstanding communication between AGS and the shipper in Southern California.

    The golf club manufacturer in Southern California was so impressed with the AGS dedication to service and their outstanding communication; they decided to award future display business to AGS. Since then, AGS has handled the most important display roll-out programs for the company, with nearly 100% on-time and damage-free deliveries.

    CONTINUED PARTNERSHIP

    With a network of over 400 storages and logistics sites in the U.S., AGS can provide temporary storage of displays to meet specific requirements that would streamline the display delivery and placement at the final retail location.

    Founded in 1958, and just celebrating their 60th year, AGS provides complete supply chain solutions specializing in forwarding, transportation, logistics, and warehousing, with white-glove delivery a specialty. Key to AGS’ customer-centric solutions is innovative and customizable technology tools that provide a seamless flow of information and give customers global supply chain visibility.

    Largest Sportswear Apparel Manufacturer

    EXPEDITED GROUND AND AIR

    AGS provides expedited ground and air transportation from the customer’s DC’s in Memphis, TN to their retail store customers nationally.

    • Shipments are on pallets requiring day-specific delivery to retail stores, fitness centers and pro shops throughout the US. AGS often takes individual cartons off the pallet and delivers inside the retail store when a loading dock in not available.

    NATIONAL DISTRIBUTION

    AGS provides national distribution and delivery of oversize displays from their vendors in dozens of cities and from their corporate campus in Beaverton, OR to retail stores nationally.

    University Students Sitting Pretty Thanks to AGS

    BACKGROUND

    AGS provides full white-glove service to a major brick and mortar, online reseller of high-end furniture, such as sofas, loveseats, and ottomans, which has offices in major cities in the U.S, with headquarters in Chicago. They pride themselves on quality, top-end furniture which they let the customer design. Their hallmark is end-to-end service, from initial design meetings with the customer to white-glove inside delivery and set up at the customer residence or office. With this kind of service, they needed a logistics company that could provide the back-end part, i.e., the importation, warehousing, white-glove delivery, all the way to set up in the customer residence and take-away of boxes and packing material. This included importing the custom-made items from China to Los Angeles, performing customs clearance on all goods, drayage to the AGS warehouse, pick and pack from the Los Angeles AGS terminal and final distribution for white glove delivery to every zip code in the United States.

    The customer was successful in securing a large Trade Sales order for a major southern University and needed a company to lead and manage the logistics of the huge order. Only one company was considered, their special services logistics partner, AGS.

    PLANNING FOR WHATEVER IT TAKES

    When AGS first received information about this huge project, they immediately got to work. The project included a total of 336 pieces to be delivered to the southern university and placed in on-campus apartments located on the grounds of the university. The 336 pieces filled up five (5) 53-foot trailers and included 22 sectional sofas, 142 chairs, 111 ottomans, and 61 sofas.  The brand-new, just constructed apartment building was five-stories and included 187 units (apartments), all requiring the full white-glove experience (inside delivery, debris removal, placed in a room of choice and assembly). And, most importantly, they had to agree to a time-definite delivery schedule set by their customer and the university.

    The major project was led by the AGS National Account Manager, based in Chicago, and the Regional Service Manager, Southeast, based in Atlanta. They organized a site visit with their customer to go over the details of the move. This included going through the product upon arrival in the destination port in the U.S. to make sure everything was intact, undamaged and ready to deliver across the country.

    EXECUTION

    Once the goods arrived in Los Angeles, AGS held the goods in their L.A. warehouse for several weeks before five (5) trailer loads departed Los Angeles headed for a city close to the university, for storage and verification of product, marking each piece with the floor number, and staging for delivery. The final mile white glove delivery was scheduled and entailed four (4) box trucks with lift gates per day to deliver from the staging warehouse to customer site, with eight (8) men on-site daily to handle unpacking and delivery to the designated floor and apartment. The original delivery span was planned for three (3) days. An additional three (3) days was needed due to issues with construction at the site. They were still laying carpet on several floors, so AGS personnel had to assist with moving furniture around and then placing it back in its original spot. The overall move was completed within six (6) days.

    A break-down of labor and delivery time for each day included:

    • Ten (10) hours on day one
    • Eleven (11) hours on day two
    • Twelve (12) hours on day three
    • Eight (8) hours per day on days four, five and six, to move the already delivered furniture around for the construction crew.

    This was accomplished by a crew of eight (8) men who were on-site each day, with constant communication with AGS regional and project management.

    At the end of the project, with the final piece of furniture moved into place, the University was so impressed with the AGS team on-site they utilized them for multiple projects over time before the doors of the brand-new furnished apartment complex were opened.

    Founded in 1958, and just celebrating their 60th year, AGS provides complete supply chain solutions specializing in forwarding, transportation, logistics, and warehousing, with white-glove delivery a specialty. Key to AGS’ customer centric solutions is innovative and customizable technology tools that provide a seamless flow of information and give customers global supply chain visibility.

    Thirty (30) truckloads were scheduled for pick-up of the displays at the display manufacturer’s warehouse in Downey, CA, beginning in early February. All thirty (30) trucks were break-bulked at the AGS Los Angeles distribution center where they were unloaded and separated by destination and put on trucks which left the warehouse at different times on different days, depending upon destination – the “shotgun” approach. The golf shops and pro shops that were on the east coast, Atlantic coast, and eastern Canada, were picked up first due to the longer transit time. The idea was to deliver the displays to an AGS location close to the end customer and deliver them in local trucks and vans, most requiring liftgate and inside delivery, with white glove service provided at the delivery site as needed. This was done over a 3-5 day period, with the national roll-out day planned by the customer being the target date.

    This “shotgun” approach was immensely successful, with every truck that left the AGS Los Angeles DC being monitored the entire way. They were in constant communication with the shipper, who passed the information along to their Marketing staff, who then coordinated with the end customer. It worked flawlessly, with only sixteen of the hundreds of displays delayed a day or two because of extreme weather. Several pro shops and golf stores they were supposed to deliver to were also closed. However, AGS kept trying to deliver in spite of the extreme winter weather and finally delivered the final mile in time for those sixteen (16) stores to participate in the national roll-out on the designated day.

    The massive effort was successful due to the coordinated efforts of AGS personnel at origin and destination sites, constant monitoring of each and every truck as they made their way across the U.S., and the outstanding communication between AGS and the shipper in Southern California.

    The golf club manufacturer in Southern California was so impressed with the AGS dedication to service and their outstanding communication; they decided to award future display business to AGS. Since then, AGS has handled the most important display roll-out programs for the company, with nearly 100% on-time and damage-free deliveries.

    CONTINUED PARTNERSHIP

    With a network of over 400 storages and logistics sites in the U.S., AGS can provide temporary storage of displays to meet specific requirements that would streamline the display delivery and placement at the final retail location.

    Founded in 1958, and just celebrating their 60th year, AGS provides complete supply chain solutions specializing in forwarding, transportation, logistics, and warehousing, with white-glove delivery a specialty. Key to AGS’ customer-centric solutions is innovative and customizable technology tools that provide a seamless flow of information and give customers global supply chain visibility.

    Large Manufacturer of Mailing System

    The customer is the largest manufacturer of mail and shipping equipment and mail solutions in the U.S. and with annual sales exceeding $6 billion, they have over 50% market share

    HOW AGS STEPPED IN

    AGS provides asset recovery service for customer in 25 states – equipment includes postage meters, scales, printers and related mailing devices.

    AGS provides both scheduled and sweep pickups and Same Day on request pickup of equipment from customer offices, customer sites and storage facilities. Their installers have the option of dropping off equipment at AGS facilities.

    AGS performs pickups from a dedicated fleet of drivers, owner/operators and contracted agents.

    From designated pickup locations, equipment is sent to regional consolidation points for inventory, data capture and packing for transportation back to their recycle and redeployment center in Whitestown, IN.

    AGS enters each product model and serial number which downloads into a database that can be accessed by the customer. This database serves as a tool to show where the equipment is located from start to finish.

    AGS has positioned itself to almost act as an extension of their asset management and transportation department.

    White Glove Service for a World-Class Printer Manufacturer

    BACKGROUND

    AGS has been a long-time partner with one of the top global companies that produce printing and imaging products, including Laser and InkJet printers, various multi-functional support products, printing supplies and services for business, military, hospitals, and individual customers. AGS provides white glove, multi-faceted service to this customer daily.

    From the client’s state-of-the-art distribution center in Memphis, TN, which has the tag “Distribution Capital of the U.S.,” AGS handles multiple rollouts to this client’s customers on a daily basis. Customers include major retailers and financial institutions throughout the country. They handle multiple projects at the same time with various pickup and delivery requirements specific to each customer. Also, AGS manages the pickup, return, or re-deployment of equipment from customer sites.

    AGS’ DEDICATED SERVICES:

    NEW PRODUCT

    AGS has many employees dedicated to servicing the client with coordination of multiple daily truckload (TL) pickups from the Memphis DC, of new product (“Refresh”) which ship throughout the U.S (including HI, AK, and PR) and Canada

    STEADY STATE CUSTOMERS

    The client’s customers that order product regularly and do not require project work are referred to as “steady state” customers. AGS has a pre-call process prior to delivery to these customers.

    PROJECT SHIPMENTS

    In addition, many “project” shipments require communication of predetermined dates and time of delivery, which also includes specific needs at the customer site, certificate of insurance, points of contact for the receiving facility, truck height restrictions, site surveys, elevator access, and any other customer requirements. AGS assigns dedicated project teams on an as-needed basis.

    WHITE GLOVE SERVICES

    100% of shipments for this client receive AGS’  “White Glove” service, which is one of the many specialties of AGS and includes multiple-person delivery teams, inside delivery to selected rooms in the facility, unpacking and removal of all packing debris as instructed, as well as any other requirements that the customer may request.

    CUSTOMER RETURNS

    In addition to the daily truckloads of outbound shipments, AGS handles customer returns, as well as the site-to-site deployment of printers. AGS contacts customer sites to schedule an appointment for retrieval times, and then dispatches multi-person teams to pack the return equipment on-site, record RMA numbers, label all equipment, and ship the product to the client’s return centers or customer sites around the country. The AGS Memphis Call Center makes over 200 calls daily to the client’s customers to coordinate asset recovery pick up dates and times for return moves and for the deployment of the product, i.e., shipping from one customer to another, and to coordinate deliveries of “refresh” products from the Memphis DC to the various customers.

    DEDICATED ACCOUNT TEAMS

    Although the client does not utilize myAGS.com for tracking, there is daily communication between the AGS dedicated customer account team, management team, and project coordinators via email, text, telephone and detailed spreadsheets that update each day’s activities and events for current project business, re-routes, returns, site-to-site moves and special requests such as crating services, exclusive and full truck moves, air freight moves and even barge service. The AGS dedicated customer account and management teams have their finger on the client’s pulse at all times, responding to requests, both regular and special, and coordinating all of the various activities mentioned above. This is an example of AGS’ willingness and ability to do whatever it takes to handle a client’s logistic, warehousing, and transportation needs and requirements.

    Large Fortune 100 manufacturer of mainframe computers, computer printers, PC’s and laptops in the country

    TRANSPORTATION AND WHITE GLOVE DELIVERY

    AGS provides transportation and white glove delivery of computer towers (7 feet high) to customers nationally. In 2009, AGS delivered over 7,000 towers with 99% on-time delivery.

    Each shipment (valued over $ 250,000) required special handling, double strapping for transport, 2-man inside delivery and a pre-call delivery appointment from the AGS National Call Center to meet on site technicians.

    NATIONAL DISTRIBUTION

    From their Distribution Center, AGS handles the national distribution of PC’s on pallets to Social Security offices nationally.

    • The AGS National Call Center receives daily spreadsheet emails from their Enterprise Bus Ops with delivery time requirements and contact names; AGS performs a pre-call to the customer verifying delivery requests.
    • AGS updates the email with appointment confirmation and again with POD.
    • Shipments require multiple man delivery to perform inside delivery.
    • AGS provides, on request, a trash removal service of empty boxes and packing material, appointments are made to pick-up several days after delivery of the new product.

    MIDWEST DISTRIBUTION

    From their Distribution Center in the Midwest:

    • AGS performs the nationwide distribution of palletized PC’s, notebooks, monitors and various printers and cartridges that deliver to every United States Post Offices in the U.S. Deliveries are time-specific and coordinated to meet the customer’s field installers on site.
    • The larger Prime printers require 2-man delivery, room of choice, removing trash and assisting the installer as needed. Many of these deliveries have a one-hour delivery window between 8:30 am and 9:30 am.
    • Daily conference calls and spreadsheet communication plus hands-on supply chain management are all included in the services provided for this program.

    COMPUTER AND TECHNOLOGY DELIVERY AND REPLACEMENT

    AGS recently completed a 2-year refresh program delivering new computer equipment on a pallet to every 7-11 convenience store in the U.S.

    • Deliveries were made on the day and time specified by the customer from the Master Schedule provided to AGS when the program began and updated daily by email and confirmed by phone call to the store. Deliveries were made through the back door; if the skid could not fit through the door, the cartons were taken off the skid, taken inside and then re-palletized. The program also included pickup of the old computer equipment after it was de-installed; packing if necessary and return transportation to recycled providers in Tennessee and California.

    AGS handles the retrieval and replacement of their laptops to Starbucks stores nationally.

    • When a laptop is determined to be defective, AGS is notified to coordinate a pickup with the store manager either same day or next day. AGS is required to confirm serial numbers and asset tags as provided by the customer and pack each laptop for return to their Repair and Redeployment facility in Carrollton, TX. All information is then transmitted by email to them daily before 3:00 pm allowing them to process a replacement that is delivered the next day.

    AGS handles deployment of new computer equipment from their configuration center in Dallas, TX to Morgan Stanley Smith Barney offices across the country.

    • Deliveries are day and time-specific and require inside delivery to a specific room of choice. The program also includes the returns of old equipment. AGS contacts MSSB sites and set convenient day and times to recover, pack and serial number capture of each device. AGS handles coordination of all requirements between MSSB offices, building management and leasing offices. Serial numbers and equipment lists that are recovered are provided to customers via our website within 48 hours.

    PARTS LOGISTICS

    AGS provides its Parts Logistics service to support customer’s technicians installing new upgraded computer systems in the pharmacy department.

    • AGS stores spare parts and devices at the local AGS facility and agent locations nationally and performs rapid delivery within 2 hours of a technician’s phone call received at the AGS National Call Center. Since all upgrades are performed after store hours and AGS often receives requests for delivery between midnight and 5:00 am. AGS shifts inventories and schedules part deliveries in conjunction with customer’s upgrade schedules.

    WHITE GLOVE DELIVERY

    During the first six months of 2012, AGS handled the transportation and white glove delivery of 700 computer towers to the Facebook technology center in Ashburn, VA.

    • This was a high visibility program with the customer’s senior management requiring nothing less than flawless execution, exceptional communication and extreme care. AGS prepared a twelve page Standard Operating Procedure with specific instructions on how to handle this 96 inch high, 1,700 pound tower, including procedures for origin pickup at their campus in Houston, use of tip-n-tell indicators, in-transit strapping in trailers, final mile delivery by an AGS handling team and communications back to the their ESS group in Houston with 4-hour updates and play-by-play progress reports.
    • During the summer of 2011 AGS performed a national distribution and White Glove delivery of a photo kiosk to a national Drug and Film processing retail center.